Question & Answer

Here is our solutions to your doubts.

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Tips to take care of your second skin

1/ Clean your precious jewels with a soft, dry cloth that will bring back the shine of the gold that acquires a patina over time.

2/ Avoid hard and salt water, hot-spring, perfume, chemicals and cosmetics. Put on your jewelries after your beauty treatment.

3/ Once it comes into contact with water, remember to wipe it with a paper towel to air dry it before storing it, and clean it regularly.

4/ When you remove your jewellery, store them in our small pouch / box away from light and humidity.


Q: What type of materials do you use in your products?

Q: Will your jewellery cause allergies?

Q: Will the color fade easily?


Q: How to know my ring size?

Q: What is the length of the necklaces?

Q: How do I know my bracelet size?


Q: What payment methods do you accept?

Q: Is my payment secure?


Q: What is the estimated delivery time?

Q: How to track my order ?

Q: How do I change my delivery address?

Q: Can my order be delivered in several deliveries?


Q: What is your return policy ?

Q: How to exchange or return a product?

Q: How long will it take to have my refund?


Q: How to create an account?

Q: Can I cancel or modify my order

Q: Can I order if an item is out of stock?


Q: Do you have guarantee on BAI Paris?

Q: Can I ask repair service through BAI Paris ?

Q: How should I proceed for the repair?